Important

Please read these Terms & Conditions carefully before electing to use Making Mama Hire. By placing an order for any product , you agree to be bound by these Terms & Conditions. If you do not agree to our Terms of the agreement, then you may not use the service. A copy of your license is required for your hire.

Dress Care

When It Arrives

When you pickup the dress/ when it arrives to you, you may need to give it a light steam to have it photoshoot/ event ready.

Due to the delicate nature of the dresses, please steam only.

Getting wet or sandy

You can get our dresses/ robes wet or sandy (exception of Athena robe). Once finished, please gently rinse out the part of the gown that was in the water immediately, then hang out to air dry. Please ensure dress is dry before returning to avoid mould.

Bush, forest, farm settings

When wearing your dress in grassy areas, please ensure the bottom of your dress is not dragging by lifting and carrying the bottom of the dress when walking.

Cleaning of dress

We take care of the cleaning for you to ensure the dress remains in good condition and properly sanitised between clients. We just ask that you brush/ rinse off any excess dirt, sand, twigs, grass etc and ensure that it is dry before returning.

Hire period 

All hire periods are 4 days, inclusive of your start and end dates. 

If your hire is being posted to you, it will arrive on or before the start date of your hire. 

Additional days/ Late returns: If you wish for additional days or are returning the dresses after the final date, a fee will be incurred.

Dress(es) must be returned to our studio in Monash or dropped off and scanned at your local Australia Post before end of day on your 4th day of hire.  

If you wish to hire the dress for more than 4 days, we can arrange this in advance. 

Cancellation: Change of dates for rental 

Once a rental fee has been paid, it is strictly non-refundable. Customers can contact Making Mama Hire by email hello@makingmama.com.au up to 5 days prior to their rental date to request a change of date (granted the new rental period is available). Not all requests can be granted but Making Mama Hire will endeavour to do what works best for the customer whenever possible.

Damage to garment

 If any damage occurs to the rental garment during the rental period the customer must immediately notify Making Mama Hire with photos of the damage. Please avoid getting any stains (perfume, spay tan, rock dust, grass, pollen) on the garment to avoid additional fees.

Should a garment be damaged, the client is liable to pay the cost of repair. 

Should a garment be damaged beyond repair and future use, for example a stain that is unable to be removed, the customer will be invoiced and charged full RRP of dress.  

Garment not returned

Should a garment piece not be returned for any reason, Making Mama Hire will issue the client with an invoice for full RRP of dress, to be paid within 48hrs. 

Unpaid invoices will be passed on to a debt-collection service. The customer is liable to pay for the recovery fee as well as their late fee.  

Making Mama Hire reserves the right to make contact with the police, your work, friends or family to enquire why your order has not been returned. 

Thank you for your support xx